e Governance - Need

The need for good governance for a country’s development is widely accepted. The global business environment and specifically the enormous growth witnessed in India over the last few years have triggered a compelling need to seek new avenues that will enable the government to provide good governance.

The Indian union & state governments are looking to leverage Information, Communication and Technology (ICT) as a significant enabler in their endeavors. India’s National e-Governance Plan (NeGP) has paved the way for a systematic, wide-scale implementation of e-Governance across the country and has been successful in drawing attention in the country towards better governance using technology. We look forward to focus on e-Governance advisory across central and state governments, key government departments and public bodies, helping them overcome the challenges of improving public services and working towards better governance.

e Governance - Scope

Government to Citizen relationship is the most basic aspect of e-Governance. In modern times, Government deals with many aspects of the life of a citizen. The relation of a citizen with the Government starts with the birth and ends with the death of the citizen. A person transacts with the Government on every corner of his life. May it be birth registration, marriage registration, divorce or death registration. The G2C relation will include the services provided by the Government to the Citizens. These services include the public utility services i.e. Telecommunication, Transportation, Post, Medical facilities, Electricity, Education and also some of the democratic services relating to the citizenship such as Certification, Registration, Licensing, Taxation, Passports, ID Cards etc. Therefore e-Governance in G2C relationship will involve facilitation of the services flowing from Government towards Citizens with the use of Information and Communications Technology (ICT).

• Transfer of vehicles.
• Payment of the fees of licences.
• Payment of fees and taxes for vehicle registration.
• E-Taxation - It will facilitate the taxing process by implementing ICT in the taxing process.
• Enrollment for various services like Aadhaar card, Pancard, Passport, EPIC, etc.
• Conversion of government issued card from paper to PVC card like EPIC & Aadhaar card.
• Applying & receiving of Birth, Death & many more certificates.

Online tax due alerts and online payment of taxes would help transact faster.

e Governance - Advantages

Following may be the advantages of E-Governance

• Speed – Technology makes communication speedier. Internet, Phones, Cell Phones have reduced the time taken in normal communication.
• Cost Reduction – Most of the Government expenditure is appropriated towards the cost of stationary. Paper-based communication needs lots of stationary, printers, computers, etc. which calls for continuous heavy expenditure. Internet and Phones makes communication cheaper saving valuable money for the Government.
• Transparency – Use of ICT makes governing process transparent. All the information of the Government would be made available on the internet. The citizens can see the information whenever they want to see. But this is only possible when every piece of information of the Government is uploaded on the internet and is available for the public to peruse.

  Current governing process leaves many ways to conceal the information from all the people. ICT helps make the information available online eliminating all the possibilities of concealing of information.

• Accountability – Once the governing process is made transparent the Government is automatically made accountable. Accountability is answerability of the Government to the people. It is the answerability for the deeds of the Government. An accountable Government is a responsible Government.

Aadhar Enrollment

The Government of India (GOI) has embarked upon an ambitious initiative to provide an Aadhaar Number to every resident of India and has constituted the Unique Identification Authority of India (UIDAI) for this purpose.

The timing of this initiative coincides with the increased focus of the GOI on social inclusion and development through massive investments in various social sector programs, and transformation in public services delivery through e- Governance programs. The Aadhaar has been envisioned as a means for residents to easily and effectively establish their identity, to any agency, anywhere in the country, without having to repeatedly produce identity documentation to agencies. Unique identification project was initially conceived by the Planning Commission as an initiative that would provide identification for each resident across the country and would be used primarily as the basis for efficient delivery of welfare services. It would also act as a tool for effective monitoring of various programs and schemes of the Government.

The Unique Identification Authority of India (UIDAI) is created, with the mandate of providing a unique identity (Aadhaar) number to all residents of India and also defining usages and applicability of Aadhaar for delivery of various services. Towards Aadhaar-enabling delivery of various services, UIDAI proposes to provide online authentication using demographic and biometric data.

Seeding & Authentication

Aadhaar seeding is a process by which Aadhaar numbers of residents are included in the service delivery database of service providers for enabling de- duplication of database and Aadhaar based authentication during service delivery. In simple words, each beneficiary is identified by beneficiary number (such as Job card number and UID). As a result, the database of beneficiaries contains the details of beneficiary such as name, beneficiary identifier no (such as job card no, pension no etc), and UID. The objective of de-duplication is not to replace the currently used unique identifier of the customers/ residents/ beneficiaries with Aadhaar but it is to clean up the databases for any ghosts / duplicate entries and seamlessly enable Aadhaar authentication without impacting any other interface that the service providers maintain with their customers.

Further, as Aadhaar number is unique and does not change over the lifecycle of an individual, the 12-dgit Aadhaar number is sufficient enough to transfer any payments to an individual. Today, in order to transfer money to a beneficiary, the Government/ Institution needs to know the bank account, IFSC Code, and bank branch details etc. which is prone to change, hence requiring administrative efforts on recording, maintaining and dealing with complaints arising out of this. However, Aadhaar offers the possibility of sending government payments by using just the 12-digit Aadhaar number for life, which makes government payments agnostic to any changes in the bank account of the individuals, hence reducing the administrative.

EPIC – Electoral Photo Identification Card

In the age of information and e-governance, the State Election Department is dedicated to reach out to people to provide better services in-terms of exact Electoral Rolls, Photo Identity Cards, digitization of maps depicting areas of polling station, distances etc., creating awareness about their rights and duties by bringing about transparency in the system, a citizen friendly approach and better management of data. The department shares its vision with the Election Commission of India to provide on-line services to each and every eligible voter with the ultimate target of e-voting in the coming years.

GST Suvidha

Goods and Services Tax (GST) is an indirect tax levied in India on the sale of goods and services. The GST was launched by the Hon. President of India, Mr. Pranab Mukherjee and the Hon. Prime Minister of India, Mr. Narendra Modi at midnight on 1 July 2017. The launch was marked by a historic midnight (30 June – 1 July) session of both the houses of parliament convened by the GST Council-Governing Body of GST at the Central Hall of the Parliament In the presence of high profile guests from Business and entertainment industries.

GST, as one of the major tax reforms of the country, subsumes many indirect taxes, which were imposed by Centre and States such as Excise, VAT, and Service Tax. It is levied on both goods and services sold in the country and every reform is meant for the country’s benefit like easier tax compliances in a transparent, neutral and corruption-Free manner to raise revenue, price reduction, creating unified market, availability of more money to poor states, eventually for the benefit of the citizens of the nation.

IPS is committed to reach out to people through its chain of Citizen Service Centres called as HAMARA KENDRA, to provide GSTIN Registrations and GST Return Filling Suvidha in a very easy , cost effective and assisted manner. We also aim to provide a platform in an assisted manner to each and every eligible Tax Payer with the ultimate target of GST Return Filing in the coming months and years in a hassle free manner.

Hamara Kendra – a chain of e Governance Centre

The Hamara Kendra would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, as well as other private services. A highlight of the Hamara Kendra is that it will offer web-enabled e-governance services in rural semi-urban & urban areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills. In consultation with the State Designated Agency (SDA) each Hamara Kendra will then serve a cluster of villages. Passport, Pancard, EPIC and many more services from Government to Citizen & Business to consumers is launched by the means of our Hamara Kendra.

Why Hamara Kendra?

• Hamara Kendra, a chain of e Governance Centres, is an initiative of 'IPS e Services Pvt. Ltd.’(Erstwhile Numbertree Advisors Pvt.Ltd) which has an experienced and dedicated team to handle the technical as well as operational requirements of VLE’s.
• Technical Support: Hamara Kendra has a very local team of Support Agencies who are deployed to help VLE’s on Technical & Operational issues within 4 hours.
• Hardware Support: A District Agency has been deployed specifically in each District Headquarters to resolve Hardware issues.
• Software & Automation: Hamara Kendra has specially developed a customised software to handle the operations of this project smoothly and hassle free. This will also automate most of the processes. We also offer an Aadhaar PVC/Plastic Card Printing software.

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